Returns & Exchanges
Due to the perishable nature of our bone broths and soups, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If your product arrived damaged or didn't meet your expectations, please reach out to us within 30 days of purchase for a full refund or replacement.
Contact Support
Email our customer support team with your order number and a brief description of the issue you encountered with your shipment.
Provide Documentation
For items damaged during transit, please include a clear photo of the packaging and product so we can improve our shipping process.
Review Process
Our team will review your request within 1-2 business days to determine the best resolution, whether it's a refund or a fresh shipment.
Resolution
Once approved, a refund will be issued to your original payment method or a replacement order will be processed at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing